E-Book and Course Terms and Conditions

Effective date: 1 September 2023

Terms of Service for our Online Courses and E-Books

Hello and welcome to Adulting Well!

We're so happy to have you join us for our Course, or dive into one of our E-Books. These are our Terms of Service (“Terms”) which apply to all clients of Adulting Well [ABN 69547058879] (“we, us, our”). By using our Website and Services, you're agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). If you do not agree, unfortunately you cannot purchase E-Books or join our Courses.

E-Book and Online Courses We Provide

Our E-Books and Online Courses teach people with chronic illness about how to navigate life. This can include money management, learning about the workforce, hospital and healthcare systems, travel, women specific issues, major surgery, mental health, diet, exercise, relationships, everyday life (e.g. drugs, tattoos), living in rural and remote areas, and more.

 Where you purchase an Online Course, we provide various Materials to help you during the Online Course. We also have group sessions. With our Online Courses, you can purchase them and work through each module on your own.

Before Use

Things you need to know before using Online Courses or E-books on our Website

Before you use or buy anything from our Website, there are a few things you should know:

  • you need to be over 18 years or have parental consent;
  • please give us complete and accurate information, and let us know if anything changes;
  • you need to use any special offers or gift codes or discounts at the time of purchase; they can't be applied after the fact; and
  • you need to have adequate technology set up and internet access to participate in the Online Course. We use Kajabi, and a membership portal from our Website.

Things you should know about information in our E-books and Course

  • The Materials we provide are designed to be general in nature, to provide a strong foundation for all. However, everybody's situation and goals are unique so we cannot guarantee that your desired outcome will be met;
  • The Materials we provide are not a substitute for independent professional legal, regulatory, health, business, or financial advice and any reliance on this information is at your sole risk. For example, sometimes the Materials could be classed as legal or financial “advice”. We are not financial advisors or lawyers. You must consider whether or not the information is appropriate to your needs. We strongly recommend that you obtain independent professional advice before making any decisions or taking steps towards reliance on our information.
  • The Materials we provide are also not a substitute for independent professional health or medical advice. Participation in our Online Course is voluntary and is always at your sole risk. You are responsible at all times for your safety and wellbeing. We are not an emergency service, and are not your doctor, counsellor, psychologist, psychiatrist, or other health professional. You must always seek proper advice from a professional regarding any diagnosis, assessment or treatment. We are not liable for any Loss or Damage suffered in connection with your participation in any Online Course or reliance on any health or medical information.

Acknowledgements you make when purchasing our E-books and Courses

Whilst we aim to do our best, please be aware that there could be:

  • occasional errors or omissions in Online Course or E-book descriptions, prices, availability and promotions;
  • some Online Courses with limited places, and some that are limited to certain regions or groups of people; and
  • technical problems downloading Materials and E-Books, and using online software.

Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the E-Books or Online Courses. We also cannot guarantee the results of your participation in an Online Course as they are dependent on your learning, actions and implementation.

Please note that during the Online Courses we may make recommendations of suppliers for various products or services. Whilst we aim to make good recommendations, if you purchase from the supplier that is a contract between you and the supplier, and we are not involved. Therefore, you must direct any product or service concerns, requests for refunds or other feedback to the supplier.


You must make the full payment for an Online Course as required by us via PayPal prior to commencement of the Online Course as your place cannot be reserved or confirmed until payment is received. To purchase or access an E-book, you can add to cart, and pay via PayPal. Once payment has been made for an E-book, you will receive an email with a link for download or it will be sent automatically via email.

You also agree to pay any applicable currency conversion fees, or financial service provider fees where relevant. Any late payments will incur interest at the rate of 10% per annum calculated monthly, and any debt recovery fees will be billed to you.

If you need support, please email [email protected]

After Purchase

Things you need to know after purchasing an E-book or Course

After purchasing on our Website, there are a few more things you should know:

  • please maintain the confidentiality of your login and password for your account;
  • please contact us by email at if you have any difficulty downloading any Materials or E-Books, or if you have issues with the Online Course and want to request a refund within a period of 14 days from the date of your purchase;
  • please ask our prior written consent before any publication of information about us; and
  • if there is a dispute, please keep all communications confidential.

You also must not allow any other people to use the Materials, E-Books or your account, or to copy, duplicate, sell, re-sell or exploit the Materials or E-Books in any way.

We have group sessions where you can be part of our community but please follow our rules.

We love it when our participants engage with us and each other during the Online Course. However, we do have some rules that we ask everyone to follow.

Firstly, we ask that you be respectful to your fellow participants. We want to maintain a positive and supportive learning environment for everyone, so please refrain from any disruptive or disrespectful behaviour.

If you do become disruptive or disrespectful, we may need to exclude you from the group sessions or events to ensure that everyone else can continue learning and engaging in a safe and respectful environment.

Also, please don’t directly contact other participants without their consent. Any interactions with other participants are solely at your own risk. We want everyone to feel comfortable and safe during the program, so please be mindful of others' boundaries and privacy.  

 Acknowledgements you make in relation to privacy and confidentiality

We understand that during the group sessions, you and others may share personal or sensitive information. We want to ensure that everyone feels safe and supported, so we ask that you keep all information shared during the sessions confidential and not share it outside the group.

We also kindly ask that you do not record any group sessions, as this could compromise the confidentiality and privacy of all participants.

Rest assured, we take your privacy seriously and we will not disclose any Confidential Information unless we are required to by law. You can find more information about how we handle personal information in our Privacy Policy.

We want to remind you that while we encourage confidential communication, we cannot guarantee that the delivery of our Online Course and any Materials will be completely secure. We are committed to making every effort to maintain your privacy and confidentiality while accessing online technology, but there is always some degree of risk involved.

Posting rules

We want our community to be a welcoming and respectful place for all participants. To ensure this, we kindly ask that you do not post any content that could be deemed inappropriate or offensive, such as anything that is threatening or abusive.

Additionally, we ask that you refrain from posting any content that is immoral, illegal, or that breaches the rights of any third party, including their intellectual property or privacy rights. Please also avoid posting content that impersonates others or misleads us or other participants.

Please keep in mind that you are responsible for the accuracy, completeness, and timeliness of all your posts. While we are not responsible for any of your posts or those of other participants, we reserve the right to edit or remove any content that violates our rules or is deemed objectionable.

By posting in our community, you grant us permission to use your posts for any purpose, and you waive any Moral Rights in those posts. We value your contributions to our community and appreciate your cooperation in maintaining a safe and respectful environment.

Acknowledgement you make in relation to online events

We may record the online events that you take part in, like with audio, video or photographs, to use for our marketing or information purposes. By participating in these events, you agree to let us have the Copyright in all the recordings where you might appear, whether it's a full or partial shot, or if your image is changed or added to. You won't have a say in how the recordings are used, or get to approve of them, so if you don’t agree, you will need to let us know prior to any online events.

Your commitment to the Online Course

To get the most benefit out of our Online Course, you should:

  • attend all sessions and participate fully;
  • complete all training modules and do your homework;
  • be open to feedback, respectful and be open to thinking about different approaches to a topic including how that could change your perspective;

You acknowledge and agree that you are solely responsible for your own success and outcomes during the Online Course.

Things we’d love you to do after purchasing a Course

We love hearing from you after the Course to hear about your experience, or if you have benefited from our E-Books. If you have any photos, videos, testimonials and/or case studies we'd be thrilled if you would share them with us! We may even use them for marketing and information purposes, publications, exhibitions and professional awards across print or digital mediums, including our social media channels.

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at [email protected].

Other Matters You Should Be Aware Of

We may change information on our Website

Except as required by law, we may change information, promotions, prices and availability and any other information on our Website.

We comply with the Australian Consumer Law

Our Online Course and E-books comes with guarantees that cannot be excluded under the Australian Consumer Law. Except as required by law we do not warrant the quality of the Online Courses or E-books or warrant that it will meet your expectations, or provide refunds. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of an Online Course, or where you fail to comply with our instructions.

If we need to cancel part of a Course we will provide a refund

On occasion we may cancel an Online Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole Course within a period of 3 months from the date of purchase, we will provide you with a full refund. On occasion we may also need to change times or dates of sessions at short notice or even cancel parts of an Online Course. We will notify you as soon as possible of any changes.

We can refuse your participation in our Online Courses at any time

We may change, or stop providing our Online Courses, Website and Services at any time. We may also stop you using our Website and Services, and disable your ability to purchase of our Online Courses and any account and revoke your permission to use any Materials or E-Books if you breach this Agreement. We are not responsible to you for any changes, or if we suspend or stop our Online Courses.

Intellectual Property

We own or have permission to use all the Intellectual Property Rights in our Materials and E-Books. However, we're happy to give you permission to use our Materials for your personal use during the  Course only. You can't use our Materials or E-Books for any commercial purposes without our prior written consent. If you want to use our Materials or E-Books for anything other than personal use, you'll need to get in touch with us at [email protected]. We may ask you to pay a fee for these, and we'll need you to acknowledge our Moral Rights under the Copyright Act 1968.

Reliance on Advice Disclaimer

Sometimes the information in our Materials may not be 100% accurate. We always try to make sure that the information is correct, but sometimes there may be mistakes or differences of opinion. The advice may also be based on historical information or laws that have since changed. Because of this, we can't guarantee that the advice we give is completely accurate or up to date. However, we promise to exercise due care in giving you the most accurate and useful information we can.

Liability and Indemnity

To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Online Courses or E-books purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Online Courses, your reliance on any of our information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, our recording of any events, and changes to dates and times of Online Courses.

To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

  • the replacement of the Online Course or E-book or the supply of equivalent services; or
  • the payment of acquiring an equivalent Online Course.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Online Course or E-book you have paid for.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the group session and posting rules, and any breach of our Intellectual Property Rights.

Earnings Disclaimer

Every effort has been made to accurately represent the courses and ebooks and their potential.

There is no guarantee that you will earn any money using the ideas and techniques in Adulting Well content or products. Examples in these materials are not to be interpreted as a promise or guarantee of earnings. Earning potential is entirely dependent on the person using our product, ideas and techniques. 

We do not position any of our products as a “get rich scheme.” Any claims made of actual earnings or examples of actual results can be verified upon request.

Your level of success in attaining the results claimed in our materials depends on the time you devote to the program, ideas and techniques mentioned, your finances, your health situation, your knowledge and various skills. Since these factors differ according to individuals, we cannot guarantee your success or income level. Nor are we responsible for any of your actions.

Materials in our product and our website may contain information that includes or is based upon forward-looking statements within the meaning of the securities litigation reform act of 1995. Forward-looking statements give our expectations or forecasts of future events. You can identify these statements by the fact that they do not relate strictly to historical or current facts. They use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” and other words and terms of similar meaning in connection with a description of potential earnings or financial performance.

Any and all forward looking statements here or on any of our sales material are intended to express our opinion of earnings potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our the teaching in our material.

Surgery Success Disclaimer

Every effort has been made to accurately represent surgery success in our material and their potential.

There is no guarantee that you will have surgery success using the ideas and techniques in Adulting Well content or products. Examples in these materials are not to be interpreted as a promise or guarantee of surgery outcomes. Surgery Success is entirely dependent on the person using our product, ideas and techniques. 

Surgery Success does not refer to the surgical outcome, or the way your surgery is conducted. We do not position our products as health or medical products. Any claims made of actual surgery success or examples of actual results can be verified upon request.

Your level of success in attaining the results claimed in our materials depends on the time you devote to the program, ideas and techniques mentioned, your finances, your health situation, your medical team, your knowledge and various skills. Since these factors differ according to individuals, we cannot guarantee your success or surgical or recovery outcomes. Nor are we responsible for any of your actions.

Force Majeure

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent to which our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.

If There Is a Dispute

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.


This Agreement is to be construed in accordance with the laws of ACT, Australia, and you and we submit to the jurisdiction of the courts of ACT, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our Website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.


Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010.

Agreement means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website. 

Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. 

E-Books means the e-books we sell on our Website.

Force Majeure Event means any event beyond our control which prevents us from complying with our obligations under this Agreement, including but not limited to, a pandemic, act of God, such as fires, earthquakes, floods, war or hostilities, riots, strikes, disorder or acts or threats of terrorism, or electrical failures, changes to regulations, weather events, travel limitations, venue closures.

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 

Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, property damage and legal costs. 

Materials means any and all online program and course materials, and anything provided to you during the course and includes the E-Books.

Moral Rights means any moral rights as defined under the Copyright Act 1968. 

Online Course means  "Adulting Well with MONEY", "Adulting Well for WORK", "Adulting Well for SURGERY" and any other online courses we release, and includes all Materials

We, us, or our means Michelle Pendrick t/as Adulting Well [ABN 69547058879] and includes any of our directors, officers, employees, agents, partners, contractors. 

Website and Services means adultingwell.au, and everything available on this website including, but not limited to, all Online Courses. 


Contact Us

If you have any questions, concerns or complaints about this E-Book and Course Terms and Conditions, please contact us: